Uphold Account Recovery
Follow our comprehensive guide to regain access to your Uphold account safely, protect your credentials, and reach support if necessary.
Reason 1: Forgotten Password
Many users cannot access accounts due to forgotten passwords. Use the password reset procedure.
Reason 2: Lost 2FA Device
Lost or broken authenticator devices can prevent login. Use backup codes or contact support.
Reason 3: Suspended Account
Account suspensions may occur due to security reviews or suspicious activity. Verify your identity with support.
Step 1: Verify Your Email
Ensure your email is correct and accessible for recovery communications.
Step 2: Reset Password
Click the 'Forgot Password' link and follow the instructions sent to your email.
Step 3: Recover 2FA
If your 2FA device is lost, use backup codes or request recovery assistance from support.
Step 4: Secure Account
Update your password, enable 2FA, and review account activity to prevent future lockouts.
Step 5: Contact Support
If issues persist, contact Uphold support with details about your account and previous recovery steps.
FAQ
How long does account recovery take?
Recovery can take from minutes to a few hours depending on the verification required.
What if I lost my 2FA device and backup codes?
Contact Uphold support immediately and verify your identity to regain access.
Is account recovery free?
Yes, Uphold account recovery is free, but follow the official procedures to avoid scams.